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Firm Profile Administrators- FAQs

My firm is not appearing. What can I do?

In order for your firm to appear, there must be at least one active AIA Architect member designated as the primary contact for the firm. Members of some AIA components must meet additional eligibility requirements. To verify eligibility and to receive support, please contact us at 1-800-242-3837, option 2. Associates are available Monday-Friday from 8:30am-6:00pm (ET).

How do we log in and manage the content of our firm profile?

Each firm designates one colleague to manage content. Typically, it is the principal of the firm or another active AIA Architect member. (Please note that one does not have to be a member of the AIA to be the designee. As long as you are associated with the firm and have the permission of the AIA member, you may serve in this role too.) To verify the designee, please contact us at 1-800-242-3837, option 2. Associates are available Monday-Friday from 8:30am-6:00pm (ET).

My firm profile is incomplete. Why is this?

Once one becomes an architect member, their profile becomes immediately eligible. Once eligible, it is the responsibility and right of the firm to manage the content found within and viewable to the public.

My firm appears in a few search results but is excluded from others.

Commonly, one completes a search based on specific criteria; building type, service type etc. If a firm has failed to update the content of the firm profile, they are automatically excluded from more advanced searches. To manage the content of the firm profile, please refer to Questions 2 and 3.

In “city and state” searches, my firm appears at the bottom of the page. Yet, the name of my firm begins with the letter “A.”

City and state results are yielded based on two factors:

    1. Identical City and State match

    2. Firms with completed profiles (i.e. projects, images etc.) are listed first.

We suggest updating your firm profile content completely, and consistently review it for accuracy.

The previous firm designee left our firm and we need to update the designee information.

Please email us at Infocentral@aia.org and be sure to provide the following information:

    1. The name of the new designee

    2. The work address of the new designee

    3. The email address of the new designee

    4. The telephone number of the new designee

    5. The company role of the new designee

    6. The name of your principal/AIA Architect Member

Please note that all this information should be submitted in writing and should be sent from the company email address.

My firm has multiple offices but only some of the offices are appearing in Architect Finder. Why is this?

In order for all offices to appear, at least one active AIA Architect member must be tied to each office. One member cannot satisfy these terms for multiple offices. To verify eligibility and to receive support, please contact us at 1-800-242-3837, option 2. Associates are available Monday-Friday from 8:30am-6:00pm (ET).

What are the specifications for the firm logo, primary image and project images?

Firm Logo: Width: 300 pixels and Height: 200 pixels (Image types: jpg, png, gif)

Firm Primary Image: Width: 300 pixels and Height: 200 pixels (Image types: jpg, png, gif)

Project Image: Width: 900 pixels and Height: 600 pixels (Image types: jpg, png, gif)

How quickly do updates to the firm profile appear?

If the profile is already active, changes are immediate.

Earlier today, my firm was not appearing in Architect Finder. I called and was told that changes were made internally and it will appear now.

Once changes are made, it takes 24 hours for our system to display an eligible firm profile.

How many projects may I upload to my profile?

A firm may have up to ten projects per firm profile and each project may be illustrated by up to five images each.

Why do I have to provide “service types” when prospects are not able to search by this criteria?

We found that 90% of “service type” terminology means very little to the general public. Thus, we have mapped service types to the four building type categories. When updating your firm content, be sure to update as much information as possible.

 

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