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The American Institute of Architects Continuing Education System (CES) provides the best available professional development opportunities to our membership and related industry professionals. The CES is equally committed to facilitating rewarding associations between the CES Registered Provider and our members through quality education.  Please visit the Continuing Education System (CES) page for more information. If you have questions, please email AIA/CES or call 800-242-3837 option 3.


Karol Kaiser, Managing Director, Professional Development and Resources

As Managing Director of Professional Development and Resources, Karol facilitates the accomplishment of strategic goals, objectives, strategies, tactics, programs and projects that support the Knowledge elements of the American Institute of Architect. She provides leadership to and direction of, the Professional Development and Resources department educational and other program efforts

Prior to joining the American Institute of Architects, Karol served as the Senior Director of Education and Training for Hanley Wood University and the Director of Education Programs for the U.S. Green Building Council. Karol is an effective strategist and skilled collaborator with demonstrated success in building consensus and analyzing problems to identify the best solutions. She is committed to the vision of lifelong learning and connecting education to the real world using case based models and experiential learning opportunities at all levels.

Carolyn Snowbarger, Director, Quality Education

Carolyn directs programs, services, and strategies that facilitate the lifelong learning for current and prospective AIA members including continuing education, scholarships, Discovery transcript service, and online learning.  She also works closely with the AIA’s Education Committee.

Prior to joining the AIA, Carolyn served as the director of the U.S. Department of Education’s Teacher-to-Teacher Initiative, a nationwide program of educator training and resources. She has significant experience in innovative programs, project management, and evaluation. Carolyn also has overseen awards programs, research initiatives, and managed a large corps of volunteers. Previously she worked for the Olathe (Kans.) School District as a classroom teacher and professional development provider for educators. She holds a master’s degree in education from the University of Kansas and is a National Board Certified Teacher.

Bruce Bland, Director, Continuing Education

Bruce is responsible for the overall management of continuing education and professional learning. Serves as the key organizational and AIA policy advisor on mandatory continuing education issues within the AIA national component, working with state and local components, as well as other associations, and state licensing boards on continuing professional education. Explores emerging trends in continuing education content delivery including web-based models and distance learning. Oversees program quality, development, and administration of the AIA Member records and CES Provider services. In addition, Bruce manages the work of the continuing education team.

Katherine Gupman, Manager, Continuing Education Technology

Katherine manages efforts to improve and maintain the CES Discovery system for members, components and CES Providers. Attendance reporting to CES Discovery via bulk uploads, direct reporting and Electronic Attendance Forms is also a focus of her work. Katherine manages the AIA Virtual Convention efforts, including recording and delivery sessions online, attendance reporting and troubleshooting credit and technical difficulties.

Jamie Yeung, Manager, Professional Development and Resources

Jamie is responsible for overseeing a number of scholarship opportunities offered by AIA National to architecture students. Current list of AIA National scholarship programs include the AIA/AAF Minority Disadvantaged Scholarship, the a/e Pronet David W. Lakamp Scholarship, AIA Component Matching Grant Program and the AIA Henry Adams Medal and Certificate Program.  The four programs are awarded annually and aim to support, recognize, and celebrate outstanding scholastic achievement. 

Ramiro Solorzano, Assoc. AIA, Manager, Continuing Education Component Liaison

As the Manager for Provider Audits, Ramiro strives to maintain the quality of Continuing Education for AIA members working with CES Providers to ensure they continue to make significant contributions to the Continuing Education System. Ramiro is responsible for ensuring the Provider programs support practice needs of members and requirements for AIA membership and states licensure. Ramiro as the initial point of contact for CES Provider audits and manages and analyzes the CES Provider audit workflow to ensure standards and policies and satisfactorily followed.

Aaron Neumann, Manager, CES Product Management &Strategy

Aaron is responsible for assisting AIA members, AIA providers, AIA Components, architecture firms, and other design professionals on issues related to identifying and delivering transcript services, professional continuing education programs, and professional development services.  This position will serve as the point of contact for AIA members, components, firms and other design professionals on issues related to AIA membership requirements and state mandatory continuing education (MCE requirements). In addition to management of the continuing education member educational requirements and opportunities and CES audits, Aaron is responsible for the development and maintenance of CES provider data.

Royce Brown, Assoc. AIA, Manager, CES Learning and Development Strategy

Royce is responsible for performing quality control review of course submissions for compliance with CES Policies and Procedures. His focus is on course content and adherence to HSW guidelines, and working with providers to help ensure courses being offered through the AIA are of the highest quality possible. He also teaches “In the Mind of Reviewer” webinars, as well as works on curriculum design initiatives. Royce has an architecture degree and several years of experience in the field, having worked in a variety of architecture and engineering firm sizes from his hometown of New York City through Maryland and Washington DC. Prior to joining the CES Team Royce has worked as a Specialist of the Emerging Professionals for three years assisting on several projects and guiding AIA members and intern along their path to licensure.

William Murillo, Manager, Member Professional Development Strategies

Previously, Will worked on the CES team managing Provider Training for the CES network. In his new role, he transitions into member education for the Institute. Will identifies trends/innovation within the design community in order to creatively implement strategies and opportunities for new member programing at the American Institute of Architects. His responsibilities include managing the analysis, design and development of professional education programs for AIA members that will build the skills and knowledge to be increasingly relevant to the health, safety, and welfare of the public. He works closely with the Managing Director, Professional Development and Resources,  Design and Practice Knowledge Communities, AIA Advocacy,  and AIA convention program staff to identify and coordinate education development in appropriate areas and formats. 

Hannah Ekman, Specialist, PD+R Marketing and Communications

In this position, Hannah is responsible for reviewing content for AIA CES course submissions to ensure educational and subject matter quality for approval for AIA CES Continuing Education hours. Serves as the communications and marketing representative for the AIA CES team and works on promoting new initiatives as well as managing content on the Education pages of the AIA website. In addition, Hannah edits the monthly Provider Connection newsletter and maintains the AIA CES social media accounts.

AIA Member Care CES
800-242-3837 option 3
All Member and CES Provider records - For questions about registering programs, filing reporting forms, or general questions about the status of records.

For questions regarding becoming a new AIA/CES Provider or other questions, please email.


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