Description:

There are a number of Knowledge Community Managers on the KC Team with specific responsibilities based on function and expertise. Each Manager provides functional support in a team-based approach to a variety of projects, products and activities, which are assigned according to applicable skill set and other factors.

Managers will serve as an advocate, support and facilitate activities for several specialized membership groups called Knowledge Communities. They work closely with volunteer leaders to develop knowledge in different areas of architectural specialty such as healthcare architecture or religious architecture. Managers facilitate the planning and development of a variety of projects including conferences, webinars, web and print publications, award programs and workshops. The managers are responsible for coordinating efforts with other AIA departments that support KC activities.

The Managers report directly to a Director and work with a support team of associates, editors, meeting planners, design staff and marketing staff, and other managers to complete their tasks.

• Manages assigned projects in the areas of content development, budget stewardship, event planning, knowledge and information delivery via print and electronic means, communications and marketing.
• Including the production and delivery of some original content (10% time)
• Including significant administration (website maintainence, Lyris formatting, and agenda and email communication with volunteer leadership) and data entry for all programs (15%)
• Work with internal AIA departments to shepherd projects through AIA procedures (marketing, meetings, communications, editorial and design) (15%)
• Participate in up to 12 hours monthly of conference calls.
• Ensure SOLOSO is the tool of choice for online networking by the KCs – market the member profile set-up and use of interest area blogs. Monitor blogs, postings and ensure dynamic feedback by volunteers or AIA staff.
• Ensure KCs are posting and tagging content for AIA website and SOLOSO.
• Focuses on program development and coordination, budget review, facilitation and client management (e.g. volunteer leadership of the AIA’s various Knowledge Communities, etc.; as well as internal relationships between depts. (meetings, editorial and design etc.)
• Balances and Advocates member goals and aspirations for all projects (current, new and sunset) with furthering the AIA strategic plan, while maintaining project development within AIA staff resource limits
• Communicate with Sponsorship department as needed to facilitate the development of paper work to support KC established sponsorships; and to solicit advice on developing new sponsorship opportunities; identify appropriate sponsor activities for specific Knowledge Community projects; recruit members to generate sponsor contacts.
• Ability to juggle multiple projects that have participation from various department, external organizations and AIA components.
• Top customer service skills to support high amount of interaction with members, allied organizations and internal staff.
• Accomplished level of skill with Microsoft Office.

Projects may include, but are not limited to:
• content development for conferences, workshops, seminars, virtual seminars, web conferences, tours, networking events;
• books, enewsletters, blogs and journals; and proceedings from conferences and workshops
• design competitions and/or awards;
• general and member inquiries regarding subject matter related to the assigned Knowledge Communities;
• interdepartmental and interorganizational staff teams on projects or other activities pertinent to the subject matter within assigned Knowledge Communities

• Other members of the Knowledge Community Team, including meeting planners, editor/writers, administrative assistants, other director, the managing director and the team vice president
• Other members of the AIA staff, including colleagues from the communications, government affairs, publishing and marketing, membership, component relations and stakeholder relations departments
• Leaders and members of assigned Knowledge Communities
• Other volunteers
• Staff and volunteers at related/partner organizations
• Consulting firms and vendors
• Sponsors and/or exhibitors

Outstanding written/oral communication skills and organizational skills. Considerable knowledge of and skill in monitoring costs, quality and on-time performance of project activities using standard project management techniques. Considerable skill in needs assessment, and defining/designing projects. Skill in facilitation, team building, collaborative problem solving, conflict resolution, and systems/process development. Skill in negotiation and active listening. Skill in the use of Microsoft Office, including Word, Excel, Access, Project and Outlook, as well as familiarity with web-based research and information dissemination applications. Familiarity with educational program marketing, knowledge capture and delivery processes. Ability to coordinate a diverse resource pool, to interact effectively in an individual membership environment, recognize and identify member concerns, analyze issues and concepts to correctly state a problem and develop recommended solutions. Ability to work autonomously.

Bachelor’s Degree in Business, Marketing, Public Relations/Communications, Architecture or related fields plus at least two years of project management experience or equivalent combination of education and experience. Specific, applicable and demonstrated project management experience and/or education are highly desirable. Experience in working with associations a plus. Travel at least 2 times a year to support AIA national and KC events.

Utilizes pooled resources of meeting planners, marketing/design staff, editorial staff and administrative assistants, but does not hold direct supervisory responsibilities.

AIA Human Resources
RE: Job Title and/or Job Code
1735 New York Avenue NW
Washington, DC 20006
Fax: 202/626-7476
E-mail: aiajobs@aia.org