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Frequently Asked Questions About LinkedIn

About LinkedIn Groups
What is LinkedIn?

What is a LinkedIn group?

What are the rules?

What are the risks?

How many groups can I join?


About the AIA LinkedIn Group

Why was an AIA LinkedIn group formed?

What is the purpose of the AIA LinkedIn group?

Why did the AIA create a LinkedIn group?

How do I join the AIA group?

Who monitors the AIA group?


Using LinkedIn

How do I create an account?

How do I close my account?

How do I change my primary e-mail address?

How do I add an e-mail address to my account?

Why are my connections' contacts not viewable?

Who can see my e-mail address?

How can my e-mail address be removed from the Do Not Contact list?

How do I build my professional network?

Why is my membership request showing pending upon the approval of the group manager?


Privacy and Security
Can the general public find my name in a Google Search?

Who can contact me on LinkedIn and how?

What if I get invitations I don't want?

Why do I still see my group logos even though I chose to not display them to nongroup members?

What do I do if I don't want anyone within my group to contact me?

How do I hide my list of groups from nonmembers?

Does installing the LinkedIn IE Toolbar affect my privacy and security?


About LinkedIn Groups

What is LinkedIn?

LinkedIn is a business-oriented social networking site launched in May 2003; it is mainly used for professional networking. As of December 2007 its site traffic was 3.2 million visitors per month, growing at an annual growth rate of about 485 percent. In August 2008 it had more than 25 million registered users, spanning 150 industries.

What is a LinkedIn group?

LinkedIn groups are a new way for groups to bring value to their members. Many professionals advance their business goals by counting on professional groups, alumni groups, and work groups to make vital new business contacts which will enhance their trusted connections.

What are the rules? 

Although there is a user agreement and privacy policy for individual users, the Groups' terms of service are minimal and have not yet matured.

LinkedIn Groups' Terms of Service
You warrant to LinkedIn Corporation that you have the right to provide LinkedIn with a list of the names of your group members. Additionally, you warrant to LinkedIn that, should you choose to provide LinkedIn with the e-mail addresses of your members, you have the right to do so.

You hereby grant to LinkedIn a nonexclusive, nontransferable license during the term of this agreement to use, copy, and publicly display on the LinkedIn site any logos or trademarked materials you specifically provide for your group to LinkedIn Corporation for use in providing the group's service.

What are the risks?

    • No provision exists for a group to discontinue its participation.

    • There is no protection against the use of a group’s name, logo, and other intellectual property by LinkedIn.

    • A group’s name will likely show up on lists of LinkedIn’s users.

    • Participation in a group could be determined by matching to an e-mail list submitted by the group. The documentation does not explicitly protect groups' e-mail lists.

Based on an evaluation of the above, the AIA has identified little risk to any member or to the national, state, and local components in deciding to join an AIA-hosted LinkedIn group.

How many groups can I join?

You can join as many groups as you belong to. On average, a LinkedIn user belongs to three to four 4 groups that are meaningful to his or her professional life.

About the AIA LinkedIn Group

Why was an AIA LinkedIn group formed?
The concept of social networking is part of the AIA's overall Web strategy, which was presented to the Board of Directors in May 2008. The strategy included an AIA LinkedIn group as many members are already using LinkedIn, Facebook, and other social networking platforms as a part of their interaction with each other.

What is the purpose of the AIA LinkedIn group?
To provide solutions, strategies, and structure surrounding the known risks of participating, managing, and operating a group formed of AIA members through the LinkedIn social networking Web site.

Why did the AIA create a LinkedIn group?

With the explosion of social networks on the Internet, it’s important that the AIA address the communication preferences of its members and adopt technologies, services, and applications that they use to connect and share information. The prominence of sites like LinkedIn, Facebook, and MySpace have given members the ability to self-organize and leverage these powerful tools and communities to help them further their practice and career.

The AIA (national and components) can also leverage this space to better serve members and increase the value of membership by demonstrating the ability to support members in communities they frequent, making it easier for members to connect and providing guidance on issues important to architects.

How do I join the AIA group?
You apply to become a member. Designated AIA staff validate your request and then admits you to the group. No additional information about you will be given to LinkedIn and the AIA will not provide LinkedIn with e-mail addresses of AIA members that are not LinkedIn members or AIA members not seeking to be part of the AIA LinkedIn group.

Who monitors the AIA group?

Representatives from AIA Integrated Web Strategy and Technology and AIA Member Value teams meet at minimum each quarter to discuss how the social network is performing and any issues that need to be addressed. This quarterly meeting may also include staff from other AIA teams who are involved in providing information or leveraging the group to provide support to our members. The representatives also discuss metrics and any new group functionality that should be considered.

The representatives also keep the General Counsel’s office informed of findings, trends, and activities to ensure any risks are mitigated or which would require the termination of AIA National component participation in and management of the AIA Linked-In group.


Using LinkedIn

How do I create an account?

Simply go to the LinkedIn home page, log in with your name and e-mail address, and follow the prompts.

How do I close my account?

You can close a LinkedIn account by logging in to the account you wish to close; go to the Personal Information section in Account & Settings and select Close Your Account. When your account is closed, you will not have access to the account or connection information tied to the account. If you close the account in error, it can be reopened by contacting the Customer Service Center. Should your account need to be reopened, we do not have the ability to restore any pending invitations that were sent or received, recommendations given, or group memberships. We will, however, be happy to reopen your account if you can provide the primary or secondary e-mail address tied to that account.

How do I change my primary e-mail address?

To change the primary e-mail address for your account:
• Select the Account & Settings link at the top of the home page
• Under Settings, find Personal Information and click Email Address
• On the Email Address page, click the Add Email Address button
• Enter the new e-mail address and click Add email address

When you receive the confirmation message at the new e-mail address:
• Click the confirmation link in that message
• You will be taken to a Web page on the LinkedIn site
• Click Confirm
• Sign in to your account using the new e-mail address
• The new email address will be confirmed and can be used to sign in to your account

To make the new e-mail address your primary e-mail address for all LinkedIn communications, return to the Email Address page, select the new address, and click Make Primary.

How do I add an e-mail address to my account?

To add a new e-mail address to your LinkedIn account:
• Click the Account & Settings link at the top of almost any page
• Under Settings, find Personal Information and click Email Address
• On the Email Address page, click the Add Email Address button
• Enter the new e-mail address and click Add email address

When you receive the confirmation message at the new e-mail address:
• Click the confirmation link in that message
• You will be taken to a Web page on the LinkedIn site
• Click Confirm
• Sign in to your account using the new e-mail address

The new e-mail address will be confirmed and can be used to sign in to your account. Adding an e-mail address to your LinkedIn account will not affect your AIA member record.

To make the new e-mail address your primary e-mail address for all LinkedIn communications, return to the Email Address page, select the new address, and click Make Primary.

Why are my connections' contacts not viewable?

By default, LinkedIn users can see and browse the connections of the people on their network. However, some LinkedIn users choose not to make their connections visible to the other people they’re connected to. To hide your connections from the people on your network
• Click the Account & Settings link at the top of almost any page
• Under Settings, find Privacy Settings and click Connections Browse
• Find the question Allow your connections to view the rest of your connections list?”
• Select No, then click the Save Changes button

Who can see my e-mail address?

LinkedIn will never share your e-mail or other contact information with another user, unless both of you choose to contact one another. However, please note that your direct connections on LinkedIn can always see the most current primary e-mail address that you have registered with LinkedIn. This is a good way for you and your connections to keep your contact information up-to-date. However, it also means you should be careful to connect only to people you know well enough to trust with your contact information. We do not recommend posting your e-mail address in your LinkedIn profile as this gives you significantly less control over who obtains it and how it might be used.

How can my e-mail address be removed from the Do Not Contact list?

Once you have requested to have your e-mail address added to the Do Not Contact list, your e-mail address cannot be removed.

How do I build my professional network?

Find people who can and want to add value to your chosen professional pursuit. Connect with them and be connected by them. Your network should be made of people whose value is measured by the amount and quality of knowledge and resources available within your network.

Remember LinkedIn leads with quality, not quantity. Generally it's not about the number of connections you may have or connecting for connecting's sake. Your network should be about quality of knowledge, resources, skills, and advocacy that LinkedIn can help unlock.
Invitations are a good resource when reaching out to people to ask them to join your network. Ensure when sending invitations you know the person you are reaching out to, this is generally someone you have worked with, collaborated on projects with, or maybe attended school with. These will be persons who can recommend you to others. These persons will become your first-degree connections.

Review invitations you receive carefully. If you do not know the person who has sent you an invitation you can
• Click Decide Later which will archive the message and not prevent the member from sending you another invitation at a later time.
• Use the Reply link and send a message back to the inviter, e.g., Thank you for the invitation to connect, however, I'm afraid I cannot accept it at this time. LinkedIn is a powerful tool for managing my professional network and designed to help me maintain the connections I have. It is a LinkedIn best practice to only connect directly to those whom I know well and would recommend. I'd like to be able to give a referral to any of my connections when asked. If I don't know you well enough to do so, LinkedIn isn't as powerful for my network. Please understand and remember to invite me to connect after we've had a chance to work together.
• Click the I Don't Know button which will place a mark on the sender's account that tells LinkedIn this person may not be using invitations correctly. This also prevents the sender from sending another invite to you in the future.

Introductions are also a good resource to reach out to persons you may not know directly. When reaching out to another member via an Introduction, ensure that you review that member's profile closely. See what contact they are open to. Review the degree of relationship to you; LinkedIn best practice indicates that introductions should only be used with second-degree members. This will ensure that you will know everyone that may see your request and message. The unknown degree, or third degree and beyond does not allow you to know who is reviewing your request and your introduction may pass to a member's boss, another recruiter, etc.

InMail allows you to reach out to others while LinkedIn brokers the message to ensure all messages remain confidential and contact information is kept private. InMails are a paid feature unless you are attempting to reach out to an Open Network member on LinkedIn. Open Network members are premium subscribers and have the choice of accepting InMail from any LinkedIn member.

LinkedIn also provides additional resources such at the Outlook toolbar to help you identify persons you may want to join your network. The toolbar allows you to build your network based on frequent contacts.

Why is my membership request showing pending upon the approval of the group manager?
You may have attempted to join a group with a different e-mail address than the one used to send you an invitation. This is easy to solve—you can either register the e-mail address from which you received the invitation with your current LinkedIn account or contact your group manager with a note that you would like to join the group with a different e-mail address.

Privacy and Security

Can the general public find my name in a Google Search?

Yes, your public profile is a version of your LinkedIn profile that a visitor can see without being signed in to LinkedIn. You decide which information from your LinkedIn profile to include in your public profile. Some LinkedIn public profiles are already indexed in major search engines and the rest will be indexed soon.

By default only limited information is included in your LinkedIn public profile: your name, title, industry, metropolitan area, number of connections, and number of recommenders. Your full LinkedIn profile is visible to LinkedIn users in your network (i.e., within three degrees).

Who can contact me on LinkedIn and how?

People in the first degree of your network can always contact you directly via e-mail and you can be contacted by anyone in your network through an Introduction. Introductions let you contact or be contacted by LinkedIn users in your network through the people you know. In this way, your connections can introduce you to anyone in your network (or introduce them to you) by forwarding messages through a chain of trusted professionals. For example, if you want to contact a LinkedIn user two degrees away, you could ask a mutual connection to forward an introduction to them on your behalf. Your mutual connection would then choose whether to forward the introduction to its intended recipient. When making introductions, users always know either the sender or the receiver, and the other person is always either someone they know directly or someone their connections know. The last person to forward the Introduction request to the end recipient will be a personal connection of the recipient.

Second- and third-degree contacts and users outside your network can contact you directly through InMail messages, which can be purchased individually or as part of a premium account. To help recipients determine whether a given InMail comes from a reputable sender, LinkedIn’s InMail screening technology uses InMail Feedback, a reputation system based on responses to senders’ InMail messages, along with other data. In addition, since senders pay for each InMail sent, they tend to choose the people they contact with care.

What if I get invitations I don't want?

If you receive invitations from people you’d rather not connect to, you can either ignore the invitation by archiving it or reply and ask for further information to decide if you would want to connect with that person. If you don't do anything with the invitation, you will receive reminders that you have an outstanding invitation.

If you receive invitations from people you don’t know, we recommend that you not accept those invitations to help you ensure that your personal network contains only people you know and trust. If you receive an invitation from someone you don’t know that you find annoying, intrusive, or abusive, you have the option of reporting that invitation as inappropriate. We use such reports to help detect possible misuse of LinkedIn invitations.


Why do I still see group logos even though I chose to not display them to nongroup members?

When you view your own profile, the group logo will always appear. To make sure you have properly changed the visibility setting, view your profile by clicking on the Edit My Profile tab. Scroll down to the bottom where the groups you belong to are shown and select Change Visibility.

What do I do if I don't want anyone within my group to contact me?

Go to your Settings page and turn off direct contact with your group members. Fellow group members will no longer be able to contact you directly and will have to go through the chain of referrals on LinkedIn.

How do I hide my list of groups from nonmembers?

Go to your Settings page and turn off displaying your group logo to nongroup members. With this feature turned off, only members from your group will be able to see the logo in your profile. If you do not see this setting available, your group is private and the logos are not visible to nonmembers by default.

Does installing the LinkedIn IE Toolbar affect my privacy and security?

Using any LinkedIn tool does not change the LinkedIn privacy policy. The tools are provided solely to improve your effectiveness with LinkedIn. Specifically using the LinkedIn tools will not
• Affect how your or your contact’s personal information are displayed on the site
• Change the privacy and security of your and your contact’s personal information
• Cause any invitations to be sent out that you do not expressly select to send
• Cause any increased e-mail to be sent to you or your contacts beyond what you expressly send

 

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