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Returning Items Bought at the AIA Store

It’s easy to return an item at the AIA Store when you are not satisfied.

We will issue a refund to your original form of payment for items returned within 30 days.

Simply bring the item and your cash register receipt to the AIA Store for a refund to your original form of payment or, if you have a gift receipt, for a refund as a gift card. Please call the AIA Store for more information at 1-800-242-3837 option 4.

Items That Cannot Be Returned
We are unable to accept returns for magazines, downloadable PDFs, gift cards, and shrink-wrapped items that have been opened.

NOTE: Shipping charges are non-refundable.

Your packing slip provides specific return instructions and addresses — please refer to it for details.

Most Items
Returns are accepted within 30 days of the date that you received your order. Books, DVDs and CDs (in their original, unopened, shrink-wrapped condition), and Merchandise can be mailed with the original packing slip to:

American Institute of Architects

c/o AIA Store
1735 New York Ave, NW
Washington, DC 20006

Items That Cannot Be Returned
We are unable to accept returns for magazines, downloadable PDFs, gift cards, and shrink-wrapped items that have been opened.

If your return is shipped or brought to a store after the timeframes indicated above, we regret that we cannot issue a refund or send the merchandise back to you.

NOTE: Shipping charges are non-refundable.